POSITION SUMMARY
Provide scheduling and administrative support for the Abilities First Pediatric Therapies program with a directed focus on key areas of need maximizing the productivity, impact and quality of the services.
Provides detail-oriented and customer-focused quality therapy scheduling services ensuring efficient and effective service delivery to our clients/patients along with utilization tracking for Therapists. This position will provide administrative and practical program support, as well as data collection and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedule therapy sessions for clients/patients based on availability of therapists and client/patient preferences.
- Serves as the primary point of contact for scheduling-related inquiries from clients/patients, therapists, and other stakeholders.
- Maintains appropriate communication with families we serve, program directors, classroom teachers and others.
- Verify insurance coverage and obtain necessary authorizations for therapy services.
- Maintains accurate records of scheduled appointments, cancellations, rescheduled sessions, utilization, etc.
- Provide back up support to billing and fulfill medical record requests.
- Work with Therapies Team to provide logistics support allowing for each team member to maximize their caseload productivity including but not limited to: Support with patient transitions to and from treatment rooms; Help with equipment and resources for appointments; Organizing, cleaning and maintaining treatment spaces.
- Digital platform management and maintenance (WebPT, Therabill, Brightwheel, etc)
FORMAL EDUCATION/TRAINING
- Associates degree (Minimum), Bachelors preferred.
- Medical scheduling experience – 2 years.
JOB REQUIREMENTS
- Strong customer service skills with the ability to work with diverse people
- Effective organizational and time management skills
- Verbal and written communication skills
- Understanding of agency programs and systems
- Ability to use software programs, medical technology, database and develop new systems as the need arises.
- Ability to juggle multiple tasks in a fast-paced environment
- Problem-solving skills
- Fluency in other languages is beneficial
- Proficiency in Microsoft Office Suite.
- Experience in working with teams and multiple programs.
- Committed to the concepts of continuous improvement.
- Data collection
- 1 year scheduling experience
- Database management
- Experience with Preschool and elementary school aged children
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
